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Cherry Tree Cleaning
Terms & Conditions
Thank you for choosing Cherry Tree Cleaning. These Terms & Conditions set out the basis on which our cleaning services are provided.
1. Bookings & Quotations
All quotations are based on the information provided by the customer and, where applicable, an assessment of the property.
Quotes are valid for the period stated on the quotation and may be subject to change if the requirements, size or condition of the property differ significantly from the information originally provided.
A booking is confirmed once the customer has accepted the quotation and a cleaning date has been agreed.
Cherry Tree Cleaning reserves the right to decline a booking where the property or circumstances are considered unsuitable or unsafe.
2. Cleaning Services
The cleaning service provided will be based on the agreed quotation and the customer’s requested requirements.
Customers should make any specific cleaning requirements known before the clean begins.
Additional work requested during or after a clean may incur an additional charge and will be discussed with the customer before being carried out where reasonably possible.
Cleaning does not include the removal of hazardous substances, bodily fluids, needles, dangerous waste, pests or other materials requiring specialist treatment unless specifically agreed in advance.
3. Cleaning Products & Equipment
Cherry Tree Cleaning can provide standard cleaning products and equipment unless otherwise agreed.
Customers may request that their own preferred cleaning products are used.
Customers supplying their own products are responsible for ensuring that products are suitable for the surfaces on which they are intended to be used.
Cherry Tree Cleaning will not be responsible for damage resulting from unsuitable products supplied by the customer.
4. Access to the Property
The customer is responsible for providing safe and suitable access to the property at the agreed time.
Where keys, access codes or other entry arrangements are provided, the customer is responsible for ensuring that they work correctly.
If Cherry Tree Cleaning is unable to gain access at the agreed time, the booking may be treated as a cancellation and the applicable cancellation charge may apply.
5. Cancellations & Rescheduling
We understand that circumstances can change. We ask customers to provide as much notice as possible if they need to cancel or rearrange a booking.
More than 48 hours notice no cancellation charge will normally apply.
Between 24 and 48 hours notice a cancellation charge of up to 50% of the agreed cleaning price may apply.
Less than 24 hours notice or failure to provide access: A cancellation charge of up to 100% of the agreed cleaning price may apply.
Cancellation charges will be considered fairly and may be waived at Cherry Tree Cleaning’s discretion in exceptional circumstances.
For regular cleaning customers, repeated late cancellations may result in future bookings being reviewed or cancelled.
6. Payment
Payment is due at the time stated on the quotation or invoice.
Unless otherwise agreed, domestic cleaning payments are due on completion of the clean.
Commercial customers may be offered agreed payment terms, which will be stated on the quotation or invoice.
Cherry Tree Cleaning reserves the right to suspend further services where an invoice remains unpaid.
7. Commercial Cleaning Contracts
Where a commercial customer enters into an ongoing cleaning arrangement, the agreed cleaning frequency, services, price and payment terms will be confirmed separately in the quotation or cleaning agreement.
Any changes to the agreed service or frequency should be discussed and agreed in advance.
8. Satisfaction & Complaints
We want every customer to be happy with the service provided.
If you are unhappy with any aspect of a clean, please contact Cherry Tree Cleaning as soon as reasonably possible, preferably within 24 hours of the service.
We will discuss the concern with you and, where appropriate, arrange for the relevant area to be revisited and rectified.
Complaints relating to areas not included within the agreed service or work requested after the clean may not be eligible for a free re-clean.
9. Breakages, Damage & Existing Damage
Cherry Tree Cleaning will take reasonable care when carrying out cleaning services.
Customers should inform us of any fragile, valuable or delicate items and any existing damage before cleaning begins.
Where possible, existing damage or particularly delicate surfaces should be identified before work starts.
Cherry Tree Cleaning cannot accept responsibility for damage caused by pre-existing defects, poorly maintained surfaces, faulty fixtures or fittings, or materials that are unsuitable for cleaning.
Any accidental damage caused by Cherry Tree Cleaning should be reported to the customer as soon as reasonably possible.
10. Valuables & Personal Belongings
Customers are responsible for securing cash, jewellery, important documents and other valuable or personal items before the cleaning service begins.
Cherry Tree Cleaning accepts no responsibility for loss of items that have not been appropriately secured.
11. Pets
Customers should inform Cherry Tree Cleaning about pets at the property.
Where necessary, pets may need to be kept safely away from the areas being cleaned, particularly while cleaning products or equipment are being used.
Cherry Tree Cleaning cannot accept responsibility for pets that escape through doors or gates that have been left unsecured by the customer.
12. Health & Safety
Cherry Tree Cleaning has the right to stop or refuse work where conditions are considered unsafe.
This may include excessive clutter, dangerous substances, aggressive animals, unsafe access, exposed electrical hazards, significant pest infestations or other circumstances that could pose a risk to the cleaner.
Where specialist cleaning or treatment is required, the customer may be advised to use an appropriately qualified specialist.
13. End of Tenancy Cleaning
End of tenancy cleaning is intended to leave a property clean and presentable.
Cherry Tree Cleaning cannot guarantee the return of a rental deposit, acceptance by a landlord or letting agent, or a particular result on an inventory report.
The condition of the property, pre-existing damage, wear and tear and the requirements of the landlord or letting agent are outside Cherry Tree Cleaning control.
14. Deep Cleaning
Deep cleaning is a detailed cleaning service, but results can vary depending on the age, condition and level of soiling of the property.
Some permanent staining, limescale, discolouration, damage, mould staining or wear may not be removable without specialist treatment or risk of damage to the surface.
Cherry Tree Cleaning will not use methods that it reasonably believes could cause damage to a surface.
15. Commercial Premises
Commercial customers are responsible for informing Cherry Tree Cleaning of any site-specific health and safety requirements, security procedures, restricted areas or other relevant workplace requirements.
Where cleaning products or equipment must comply with specific workplace requirements, these should be communicated before the service begins.
16. Photos
Where appropriate, Cherry Tree Cleaning may take before-and-after photographs of cleaning work for quality records.
Photographs will not be used for marketing purposes without appropriate permission.
17. Confidentiality
Cherry Tree Cleaning will respect the privacy and confidentiality of customers and businesses.
Information obtained while carrying out cleaning services will not knowingly be disclosed to third parties except where required by law or necessary for the proper operation of the business.
18. Insurance
Cherry Tree Cleaning maintains appropriate business insurance for the services it provides.
Details of insurance cover can be provided upon reasonable request.
19. Changes to These Terms
Cherry Tree Cleaning reserves the right to update these Terms & Conditions where necessary.
The Terms & Conditions applicable to a booking will be those provided or made available to the customer at the time of booking.
20. Acceptance
By accepting a quotation or booking a cleaning service with Cherry Tree Cleaning, the customer confirms that they have had the opportunity to read and understand these Terms & Conditions and agree to them.
Cherry Tree Cleaning
Professional : Reliable : Thorough
07990698291
www.cherrytreecleaning.co.uk
